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New support ticket
Check ticket status
How do I check in online?
Where do I find my booking reference and/or ticket numbers?
Can I check in for a return flight already?
How long before departure can I check in online?
When do I receive my ticket?
Is the booking confirmation my ticket as well?
Is my ticket also my boarding pass?
How long does my identification document need to be valid?
Do I need a visa for my destination country?
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I see an error on my booking confirmation. What now?
Can someone else use my ticket?
Can I change the date on my ticket?
Can I cancel my ticket?
What does it cost to cancel my ticket?
Can I reserve my own seat?
What is the difference between a seat reservation and selecting a seat at check-in?
Is checked baggage included in my ticket?
How do I book extra checked baggage?
How much hold baggage can I take with me?
Can I bring special baggage?
Can I bring my pet?
How do I use my discount code?
Paying with Visa or MasterCard?
Terms and Conditions
Terms and Conditions Airlines
The airline has changed departure times. What now?